The 360° Process Management module is tool that helps any organization to automate routine tasks and support workflow processes where human decisions are involved.
The module has specifically been made to support “state-machine”-type of workflows, i.e. processes that do not follow a distinct pre-defined path but where the progress is represented by a set of states and where human-interaction (normally) decides the transition between the different states.
360° Process Manager can automatically perform tasks like sending e-mail to applicants, creating XML documents on the server and archive them in a case folder, checking for due dates, performing web service transactions to other back office applications, etc. When the responsible user has to make a decision to take the process further process manager will present him with the possible selections that can be made.
Process Manager will log any action performed manually or automatically throughout the process on the actual entity (i.e case). The progress and remaining work/possible paths can also be presented graphically in the user interface
The core of 360° Process Manager is based on Microsoft Windows Workflow Foundation. This mean that workflow processes can be designed and implemented using the workflow design tools available for WWF like Visual Studio 2008.
Features
- Design processes graphically in Visual Studio or by other development tools supporting Windows Workflow Foundation
- Automate tasks and perform activities on the server – like creating documents, send e-mail, update 360° and other applications
- Connect process to any 360° entity, e.g. case, project or document
- Presents user with valid actions for any process-state
- Presents users with instructions for next actions
- Presents graphical view of progress
- Log any change in state and other actions on the 360° entity involved (e.g case)
- Monitor deadlines and take actions automatically
- Built on Microsoft Windows WorkFlow Foundation
- Sample code delivered with examples for interfacing 360° through web services