The system covers all our case areas, such as upper secondary education, regional development, various types of permits, and applications such as disability transport. These are just some examples of areas where secure management of personal information is essential.
Stein Terje Eriksen County Archivist, Sør-Trøndelag County Authority
Sør-Trøndelag County Authority has had a case and archive solution from Software Innovation since 1995.

- With 360° we achieve quick information flow throughout the entire case management process: from the documents were scanned to the case worker has completed the processing. We can be sure that all important information has been securely saved and that it easily can be retrieved without being dependent on individuals. Electronic case management also provides us with increased opportunities for offering good service to the public by dispatching documents electronically.

Stein Terje Eriksen, County Archivist, Sør-Trøndelag County Authority


- In 2002 we switched to completely electronic case management, and in 2007 we upgraded to Public 360°. In order to meet the requirements of the privacy act on the handling of sensitive personal information, we collaborated with Software Innovation on developing the Safe Zone module. It ensures that all information is managed securely and does not fall into the wrong hands.

Stein Terje Eriksen, County Archivist, Sør-Trøndelag County Authority

 

Case-, Document- and Records Management

Public 360° speeds up digitization and provides improved resident services. The solution is Noark 5-approved and supports key work processes within state, county and municipal authorities, health care businesses, research and education.

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