Public 360º meets international records management standards and the Norwegian government’s requirements for a future-oriented, smooth case management process, secure records management and document capture, and efficient collaboration.
Morten Ødelien Enterprise Architect, The Norwegian State Educational Loan Fund
The agency uses Public 360° for better and more targeted information to customers and partners, increased self-service and automation with increased efficiency.

Some of the results gained with Public 360°:



  • Case handling reduced from an average of sixteen days to eight days

  • Over 60% of student enquiries are dealt with automatically within 24 hours

  • The number of telephone enquiries has dropped from 1.5 million to 450,000 annually, allowing a 40% reduction in man hours

 

Case-, Document- and Records Management

Public 360° speeds up digitization and provides improved resident services. The solution is Noark 5-approved and supports key work processes within state, county and municipal authorities, health care businesses, research and education.

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